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SEEKING CUSTOMER SERVICE ADVISOR
Qualifications
- High School diploma
- At least one year of previous customer service related experience preferred
- Excellent communication skills - verbal and written
- Intermediate computer proficiency, including keyboarding skills and the ability to navigate through multiple computer systems
- A passion for excellence in service and attention to detail
Responsibilities
- Start your day off with a smile
- Provide customer support on inbound calls, emails, or chat
- Identify solutions to defuse customer frustration to minimize escalations to Team Leads and Managers whenever possible
- Establish and maintain effective working relationships with customers and company team members
- Adhere to call center metrics
- Maintain regular consistent and professional attendance and punctuality